Privacy Policy

Last updated: 12 September 2026

Plumbing Circle respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how it is used and the rights you have under UK data-protection law.

For the purposes of UK data-protection legislation, Plumbing Circle is the controller of the personal information described in this policy.

Information We May Collect

We may collect personal information when you contact Plumbing Circle, request a quotation, arrange an appointment or use this website.

This information may include:

• Your name
• Your telephone number
• Your email address
• Your property or service address
• Your postcode
• Details of your plumbing enquiry or requested work
• Photographs or videos you provide to help identify a plumbing problem
• Appointment, quotation, invoice and payment records
• Correspondence sent by email, telephone, text message or another communication service
• Technical website information, such as your IP address, browser type, device type and pages visited
• Cookie preferences and website-usage information

Please avoid sending personal or sensitive information that is not relevant to your plumbing enquiry.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide requested information
• Prepare quotations and estimates
• Arrange, manage and complete plumbing appointments
• Identify plumbing products, replacement parts or faults
• Contact you about an existing enquiry, booking or job
• Process payments and maintain accounting records
• Manage customer service, complaints or warranty matters
• Improve the website and understand how visitors use it
• Protect the website and prevent misuse or fraud
• Meet our legal, tax, insurance and regulatory obligations
• Establish, exercise or defend legal claims

We will not sell or rent your personal information to third parties.

Our Lawful Bases for Using Personal Information

Depending on the circumstances, we process personal information using one or more of the following lawful bases:

Contract – when the information is necessary to provide a quotation, arrange an appointment, complete requested work or manage our agreement with you.

Legitimate interests – when necessary to operate and improve the business, answer enquiries, maintain customer records, protect our services or resolve disputes, provided those interests do not override your rights.

Legal obligation – when we must keep or disclose information to comply with tax, accounting, insurance or other legal requirements.

Consent – when you have actively agreed to a particular use, such as optional marketing communications or non-essential website cookies. You may withdraw your consent at any time.

Who We May Share Your Information With

Where necessary, we may share relevant personal information with trusted service providers, including:

• Wix, which provides the website platform and hosting services
• Email, telephone and communication-service providers
• Payment-processing and banking providers
• Accountants, insurers and professional advisers
• Suppliers or manufacturers when assistance is required to identify or source a product or replacement part
• Contractors or other tradespeople involved in work requested by you
• Website analytics and technical service providers
• Government authorities, regulators or law-enforcement bodies when legally required

We only share information that is reasonably necessary for the relevant purpose. Service providers may process information on our behalf and are expected to protect it appropriately.

Wix Website Hosting

This website is created and hosted using Wix. Information submitted through the website may be stored through Wix’s data storage, databases and associated applications.

Wix and some connected service providers may process or store information outside the United Kingdom. Where personal information is transferred internationally, appropriate legal safeguards should be used in accordance with applicable data-protection law.

You can read more about Wix’s privacy practices on the Wix website.

Cookies and Website Analytics

This website may use cookies and similar technologies to operate correctly, remember visitor preferences, maintain security and understand how people use the website.

Essential cookies may be used where they are necessary for the website to function. Optional cookies, including analytics or marketing cookies, should only be activated after you provide the required consent through the website’s cookie banner.

You can accept, reject or manage optional cookies using the cookie settings displayed on the website. You can also control or delete cookies through your browser settings, although disabling essential cookies may affect how the website functions.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries that do not lead to work may normally be retained for up to 12 months
• Customer, job, quotation, invoice and payment records may normally be retained for up to six years for tax, accounting, insurance and legal purposes
• Photographs and correspondence may be retained while relevant to the job, product identification, warranty, complaint or potential legal claim
• Cookie and analytics information is retained according to the settings of the website platform and relevant service provider

Information may be retained for longer where required by law or when necessary to establish, exercise or defend a legal claim. When information is no longer required, it will be deleted or securely disposed of where reasonably practicable.

How We Protect Your Information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please take care when sending information electronically and do not send unnecessary confidential information through the website.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of information you provided in a portable format
• Withdraw your consent where processing is based on consent
• Complain about how your personal information has been handled

These rights are subject to certain legal conditions and exemptions.

To make a request, please contact Plumbing Circle using the details below. We may need to confirm your identity before completing your request.

Third-Party Websites

This website may contain links to external websites, including review platforms, social-media services or suppliers. Plumbing Circle is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Children’s Privacy

Plumbing Circle’s website and services are not directed at children, and we do not knowingly collect personal information from children through the website.

Changes to This Privacy Policy

This privacy policy may be updated occasionally to reflect changes to the website, business practices or legal requirements. The latest version will be displayed on this page with its revision date.

Contact Plumbing Circle

If you have a question about this privacy policy, wish to exercise your data-protection rights or have concerns about how your information has been used, please contact:

Plumbing Circle
Email: plumbingcircle@gmail.com
Telephone: 07867 850846
Website: www.plumbingcircle.co.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113